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Student Support

SCO Role & Hours

SCO Role

The network provides points of contact to all students so you can feel safe to disclose any issues arising or if you need someone to have a conversation with. It provides another layer of support across AFTRS. It does not replace the work of the Student Centre – it complements it.

SCOs provide:

  • Confidential, non-judgmental listening and support.
  • Information and referrals.
  • An opportunity to chat with staff who are trained.
  • Advocacy on behalf of you if required for example they can act as a first responder to complaints.
  • Information to Student Centre on developing issues if you give permission to disclose this


SCOs are available during school core hours, normally Monday to Friday 9am–5pm. If you are a part-time student or online you can access them by calling, contacting them online or by email.


If you need to access support outside these hours there are key people that can assist you.


SCOs will be available for students when they are out on location however this will only be during school core hours. You can discuss an issue with the SCOs over the phone or call in to see them once you are back at the School within school core hours.

  • If it is an emergency or you require support, follow the normal procedures in terms of escalating the issue. Phone numbers are on call sheets so please use them.
  • The Head of Production is your go-to person if you have serious issues or incidents on location.


Students attending classes in the evenings, on weekends or online can contact their Course or Program Leader. If you need to talk to someone who is independent of your course you can of course talk to SCOs during school core hours.


SCOs are committed to maintaining your privacy and confidentiality. They will ask you if they can disclose your information but there may be instances where they need to disclose information as follows:

  • The incident is misconduct under the Student Code of Conduct and may need to be dealt with under Misconduct guidelines.
  • The incident is serious and AFTRS may decide on further action.
  • The incident may cause harm to you or other students.

The SCO will ask permission to disclose the information you give them, and you can request to remain anonymous. In that instance, they will discuss this with the Director of Teaching & Learning who will take action. All material will be dealt with sensitively and confidentially.

For more information about AFTRS Privacy policy see the AFTRS website or the Privacy Act 1988.