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IT & Service Desk: Information Technology & Service Desk



Information Technology & Service Desk 

Information technology plays a key role in facilitating communication, study and collaboration at AFTRS. Be familiar with the following information and always use IT resources responsibly.

Meet the Team

The Technology Service Desk Team is your first point of contact for any technology related problems and questions! We're here to help as much as possible so feel free to get in touch if you have any issues with technology. 

You can submit a Service Desk Request at our portal, give us a call, or just pop into our office on level 1 and say hi!

Technical Support Service Desk is located in the Technology department on Level 1 North.

IT Opening hours:

Mon–Fri: 8am–6pm onsite   6pm–8pm phone support

Sat: 8.30am–4.30pm onsite

Sun: 9am-10:30am phone support


Phone: x456 (or 02 9805 6456)

You can also search our Service Catalogue for answers to any frequently asked technical questions or find how-to-guides on our software and systems.

ICT Acceptable Use Policy

The Information & Communication Technology (ICT) Acceptable Use Policy contains guidelines on what to do and what not to do when using these resources including information on conditions of use, security, privacy, confidentiality, monitoring and policy breaches. Before you are able to access ICT resources at AFTRS you must confirm that you have read and understood the Acceptable Use Policy by completing an electronic form available when you configure your network login.

A PDF can be downloaded from AFTRS website. 

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All Students:  AFTRS Network Account


For new students , and returning students from LOA, you will need to use your AFTRS Student number to get set up on the AFTRS systems, enabling you to access various online resources for your course.  

Click on the following steps for further instructions, which can also be found on the Network Set up TAB above

1. Network Log in & setting your password 5. Set up Zoom Account       
2. Log into Office 365 and set up MFA 6. Adobe Creative Cloud
3.  Log into Moodle 7. Paradigm Student Portal
4. Eduroam & Wifi  8. Printing